Shipping Policy
At AVENIA BRAND, every order is prepared with care and attention, reflecting our commitment to excellence and customer satisfaction.
📦 Order Processing Time
All orders are processed within 1 to 3 business days (Monday to Friday) after the order is confirmed.
This allows us to carefully prepare and inspect each item before dispatching it.
🚚 Delivery Timeframe
After your order is processed, delivery typically takes 7 to 15 business days, depending on your location and the shipping carrier’s availability.
Please note: Delays may occasionally occur due to local holidays, high shipping volumes, carrier issues, or customs procedures (for international orders). We appreciate your understanding in these cases.
💳 Shipping Costs
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Free shipping is available.
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Some orders may be subject to paid shipping fees depending on your delivery location or the shipping method selected at checkout. All fees are clearly shown before completing your purchase.
✏️ Updating Your Order Information
If you need to correct or update any information (such as your shipping address or contact details), please email us at support@aveniabrand.com within 24 hours of placing your order.
After this window, we cannot guarantee that changes can be made, especially once your order is in transit.
🧾 Order Confirmation & Tracking
Once your order has been shipped, you’ll receive an email confirmation with a tracking number, so you can follow your parcel’s journey to your door.
🌍 International Shipping
Yes, we ship to select international destinations.
International orders may be subject to customs duties or taxes, depending on the regulations in your country. These costs are the responsibility of the customer.
âť“Â Need Assistance?
If you have any questions about your order or shipping status, don’t hesitate to contact us at:
📧 support@aveniabrand.com
We aim to respond within 48 business hours.