Refund and Return Policy
By completing a purchase on our website, you confirm that you’ve reviewed, understood, and agreed to the policies below.
1. Order Cancellation
Because we begin processing orders immediately upon confirmation, cancellations are not accepted once your purchase is complete. Please review your selections carefully before submitting your order. If you have any doubts or require clarification, feel free to reach out to our support team at the email listed in the website footer before finalizing your purchase.
2. Returns
We only accept returns if the item you received was incorrect, damaged, or otherwise defective due to our error. To initiate a return, please ensure:
- You have a valid proof of purchase.
- You contact us beforehand to confirm the issue and obtain the correct return address.
It’s crucial not to ship the item back to the address on the original packaging, as that is not our designated return address. Items returned without our prior approval may not reach us, and we won’t be able to process a refund under these circumstances.
Customers are responsible for the shipping costs of returned items, and these costs are not reimbursed. Before sending anything back, please get in touch with our support team via the email provided in the footer.
3. Refunds
You may request a refund within 7 days of receiving your order if the product arrives damaged or defective. Unfortunately, we cannot offer refunds after this 7-day window.
Additionally, the following situations do not qualify for refunds:
- Orders that fail due to incorrect address details provided by the customer.
- Deliveries that are refused by the recipient or marked undeliverable due to the customer’s unavailability.
- Packages that are confirmed as delivered by the shipping carrier.
- Shipping fees, once items are dispatched.
When we receive a returned item, our team will inspect it and let you know if the refund is approved. If approved, the refund will be issued back to the original payment method within a set number of days.
If your refund is delayed, consider the following steps:
- Verify that the refund isn’t already reflected in your account or credit card statement.
- Contact your card issuer, as some financial institutions may take additional time to process refunds.
- Speak with your bank to ensure no further delays are on their end.
If you’ve followed these steps and still haven’t received your refund, please contact us at the email listed in our website’s footer for further assistance.
Our goal is to make your experience as smooth as possible. If you have any questions or concerns, don’t hesitate to get in touch.