FAQ
1. How do I place an order?
Placing an order is simple:
- Browse through our product categories and choose your preferred items.
- Select your desired size, color, or specifications, and add them to your cart.
- Proceed to checkout and review your order details.
- Finalize your purchase using a valid credit card.
- Once your order is placed, you’ll receive a confirmation email and can track your shipment on our website.
2. Can I modify my shipping address or order details after placing my order?
You can make changes to your shipping address or item options (such as size or color) within 24 hours of placing the order. After this period, modifications may not be possible. If you need assistance, please contact us through our support chat, and we’ll do our best to accommodate your request.
3. What is included in the total price?
Your total payment consists of the product price and a shipping fee.
- Discount codes apply to product prices only.
- Shipping fees depend on your delivery address.
- Taxes may apply in certain regions, which will be clearly outlined at checkout.
4. Why isn’t my tracking number working?
Tracking information is typically updated within 1-2 business days. However, occasional delays can occur if postal workers skip scans due to network issues or heavy workloads during busy seasons. If your tracking number hasn’t updated within a few days, we recommend reaching out to the shipping carrier for more detailed information.
5. What payment methods are accepted?
We currently accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express)
6. When will my credit card be charged?
Your card will be charged immediately after your order is successfully placed.
7. When will I receive a refund?
Refunds are credited to your original payment method. For credit card transactions, you should see the refunded amount within 3–10 business days, depending on your bank’s processing times. If you don’t see the refund after that period, we recommend contacting your bank for assistance.
8. Why are my items shipped separately?
Some orders may ship in separate packages if they include items from different warehouses or suppliers. You’ll receive separate tracking numbers for each shipment. If a package is delayed, please reach out to us via live chat, and we’ll be happy to help.
9. Where do you ship from?
We ship from multiple fulfillment centers around the world. Orders are sent from the nearest location that has sufficient stock to ensure a faster delivery.
10. Is it secure to order from your website?
Yes, shopping with us is safe. Our website uses SSL encryption to protect all your personal and payment information.
11. Is my credit card information secure?
Absolutely. Our credit card processor ensures that all transactions are encrypted and handled securely. Your sensitive data is never stored on our servers.
12. How do you protect my privacy?
We are committed to safeguarding your privacy. Your personal information will never be shared, rented, or sold, and it is used only to process and ship your order.